At FAA100 Pty Ltd trade as Cygnus Energy, we always try to provide the best possible customer service to our customers. We understand that no one is perfect and that’s why we’ve created this page to help you manage and resolve complaints.
Cygnus Energy’s Complaint Handling Procedure
Once we receive complaint, every reasonable effort will be made to advise the complaint as soon as possible. Depends on the complaint, we have to look the complaint in details and we ensure that we provide an outcome within 21 working days after we received complaint.
Complaints that are not resolved in 21 working days, we will contact to complainant and explain the reason for delay.
We recognise that we retain a level of responsibility for services carried out by contractors on our behalf. If a complainant is not satisfied with the outcome of the complaint, he or she can ask to review the decision.
In the case that you would like to escalate the complaint outside of Cygnus Energy we have listed The Clean Energy Council’s contact details below.
Cygnus Energy requires following information
- Your Cygnus Energy Project Number / customer number.
- Your name and contact details.
- The name of the person you have been dealing with.
- The nature of the complaint, please include as much information as possible.
- Details of any steps you have already taken to resolve the complaint.
- Details of any conversations you’ve had with relevant people in regards to the complaint.
- Copies of any evidence that supports your complaint.
Contact Details
- info@cygnusenergy.com.au
- 1300 430 842
- 11 Altamount Dr, Truganina, VIC 3029
- Clean Energy Council
- 03 9929 4100
- Level 15, 222 Exhibition Street, Melbourne VIC 3000
- Australian Competition & Consumer Commission
- 1300 302 502
- GPO Box 520, Melbourne VIC 3001
- Consumer Affairs Victoria
- 1300 558 181
- GPO Box 123, Melbourne VIC 3001
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